Refund & Cancellation Policy

1General Policy for Digital Goods

FanSome specializes in digital commerce, providing instant access to downloadable digital products (such as ebooks, templates, presets, guides, software files, and digital resources) upon successful payment confirmation.

Due to the immediate digital nature and un-returnable status of electronic file downloads, all one-time purchases of digital products are generally final and non-refundable once payment has been completed and file access or download links have been generated.

By completing a transaction, you acknowledge and agree that your payment account will be charged and that you waive statutory cooling-off periods or automatic right-of-withdrawal rights for digital items delivered immediately upon purchase, except under the explicit circumstances outlined below.

2One-Time Purchase Model (No Recurring Subscriptions)

FanSome operates strictly on a one-off payment structure for each digital product or service booking.

• No Recurring Charges: We do not offer or process monthly recurring subscriptions or automatic credit card renewals. Each transaction is an independent, single purchase.
• No Subscription Cancellations Required: Because there are no recurring billing cycles, customers do not need to cancel recurring payments. You will never be billed automatically in subsequent months.

3Video Call Booking Cancellations & Rescheduling

For 1-on-1 video call consultations and live scheduled services booked via a creator storefront:

• Cancellation & Rescheduling Window: You may cancel or request a rescheduling of your video call booking up to 24 hours before the scheduled appointment start time for a full refund or credit.
• Late Cancellations & No-Shows: Cancellations made within 24 hours of the scheduled start time or failure to attend the call ("no-show") are non-refundable, as the creator has reserved dedicated time for your session.
• Creator Cancellation: If a creator cancels or fails to attend a confirmed appointment, you will receive a 100% full refund credited back to your original payment method.

4Eligible Refund Circumstances

While digital goods are generally non-refundable, refund requests will be reviewed and processed under the following technical or legal exceptions:

• Duplicate Charges: If a system or gateway error results in duplicate billing for a single order, the duplicate transaction will be reversed immediately upon notification.
• Broken or Corrupted Digital Files: If a purchased digital product file is technically defective, corrupted, or missing key files, and the creator is unable to provide a working replacement file within 3 business days of notification, a full refund will be issued.
• Unauthorized Account Activity: If a purchase was conducted as a result of proven fraudulent activity or account takeover, we will work with you and our payment processor to reverse unauthorized charges upon verification.

5How to Submit a Refund Request

To request a refund under one of the eligible circumstances listed above:

1. Contact our customer support team at support@fansome.club within 7 days of the purchase date.
2. Include your Order ID, account email, transaction date, and a description of the issue (including screenshots if a file is broken).
3. Approved refunds will be processed and credited back to your original payment source within 5 to 7 business days, depending on your card issuer or bank.