Privacy Policy

1Introduction & Scope

Welcome to FanSome("we", "our", or "us"). This Privacy Policy applies to all creators, digital product buyers, and visitors who access our website, applications, APIs, and digital storefront services. By using our platform, you consent to the practices described in this document.

2Information We Collect

To provide a secure digital goods purchasing experience and process transactions, we collect data in the following categories:

• Account Information: When you register as a creator or customer, we collect your name, email address, username, display preferences, and account credentials.
• Creator Verification Data (KYC): To facilitate creator payout processing and comply with financial regulations, we collect verification details such as government-issued IDs, tax information, and bank account details.
• Transaction & Order Information: When you purchase digital products, digital downloads, or service bookings, we collect order details, transaction IDs, purchase history, and delivery logs. All payment processing is handled securely by PCI-DSS compliant payment gateways (such as Razorpay or CCAvenue). We do not store raw credit card numbers or sensitive banking PINs on our servers.
• Technical & Usage Metadata: We collect IP addresses, browser types, device identifiers, page visit logs, and download activity to monitor system performance, prevent unauthorized file sharing, and protect against fraud.

3How We Use Your Information

We process your personal information strictly for legitimate business purposes, including:

• Processing one-time digital product purchases, digital file downloads, and video call bookings.
• Disbursing earnings to creator bank accounts.
• Verifying file delivery and serving digital download links securely.
• Preventing unauthorized access, software piracy, financial fraud, and abuse.
• Enforcing our Terms & Conditions and Content Guidelines.
• Providing technical assistance and responding to customer support inquiries.

4Data Sharing & Third-Party Partners

We do not sell, rent, or trade your personal information to third-party advertisers. We share data only with essential infrastructure service providers necessary to operate our service:

• Payment Gateways: Secured payment partners (such as Razorpay and CCAvenue) process payment transactions.
• Cloud Storage & File Delivery: Secure cloud storage providers (such as Cloudflare R2 and AWS) store and serve digital product downloads via encrypted, time-limited download links.
• Legal & Regulatory Authorities: We may disclose information if required by applicable law, court order, or governmental regulation to protect legal rights or report child exploitation material (CSAE) to national law enforcement agencies.

5Data Retention & Security

We maintain technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. All web traffic and download streams are encrypted using Transport Layer Security (TLS/SSL). Account transaction records are retained as required by financial and tax auditing regulations.

6Your Privacy Rights & Controls

Depending on your location, you have rights regarding your personal data, including the right to access, update, or request the deletion of your account and associated personal data.

To exercise these rights or make privacy requests, please contact our Privacy Team at privacy@fansome.club.